Pages

Wednesday, April 1, 2009

Verizon Customer Service?

The other day I received a call from a friendly Verizon Wireless representative. Of course, the call started with "Hello, Eric, this is Rachel from Verizon Wireless, how are you doing today?" She explained that I was eligible for an "early upgrade" on my line, which is basically a loophole in their 'new every two' policy that, until recently exploited, was scarcely known about or used. (Now, they've figured out a way to save face by handing it to you on a silver platter with a friendly phone call) I explained to her that I was already aware of my early upgrade eligibility and am waiting for a new blackberry to be released. When I asked her if she knew anything about that, she said "I don't have any specific information on any new blackberry devices or releases, but there could be a new one out next week, you never know..."

I understand that Verizon can't officially release information until a certain point in time, however, if Verizon made their representatives keep up with the industry in which they are working, they might be able to provide a better service to the customer. If the rep had read just one of the seven tech blogs I keep up with, she would know what I know, which is that the new Blackberry Niagra will likely (read: hopefully) be released in May. Sure, it's technically a rumor, but at least it's some form of information. Hell, even recommending to search the web would be better than "we don't have any information at this time".

So thanks for the (lack of) customer service, Verizon. Maybe I should have said "put me on your do not call list" but that might be a little counter-productive considering they are my wireless (and only) phone provider. Although I'm not ready to jump off the Verizon bandwagon just yet, it would be nice if they would stop disabling/blocking cell phone features such as Wifi, but hey, maybe that's just too much to ask.

Can you hear me now? Good ;)